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Incident Reporting Instructions: Difference between revisions

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<!--'''Before you use the system for the first time:''' Make sure that location services are on on your phone.
==Quick Start==


'''On an iPhone'''
{|
#Open the Settings app.
| [[File:PASSOQ.png|400px|PASS QR Code]]
#Tap on Privacy & Security.
| Scanning this QR code will open the app. Watch carefully for the 'Add to Home Screen' message to pop up. Before it goes away select it. If you miss it you can do this manually but is differs from phone to phone.
#Tap on Location Services.
|}
#Make sure the main Location Services toggle is turned on.
#Scroll down to find Camera in the app list.
#Tap on Camera and select While Using the App to allow the camera to access your location when you open the app.
#Ensure that Precise Location is also turned on for the most accurate location data.


'''On an Android Phone'''
==Using the App==
#Open the Settings app.
#Tap on Location (or it might be under Security & location).
#Make sure the main Location toggle is switched to the on position.
#Tap on App permissions or App access to location.
#Find your Camera app in the list and tap on it.
#Select an option like Allow only while using the app or While using the app.
#You may also find a Save location toggle within the camera app's settings to save location data to your photos.


{|
| {{#ev:youtube|YY0cAkaImok}}
|style="padding: 50px"| This video explains how to use the app once it is installed on your phone
|}


==Manual Install==


-->
{|
==Phone Use==
| {{#ev:youtube|HIs4_0RH6z4}}
|style="padding: 50px"| If the Quick Start did not work for you here is a manual install procedure.
|}
 
==Reviewing Incidents==
 
{|
| {{#ev:youtube|fuytvMbQdl4}}
|style="padding: 50px"| Once you have submitted incidents this tutorial will show you where to see them online.
|}
 
==Home Screen Icon==
 
{|
| {{#ev:youtube|bGxIc5JqBv0}}
|style="padding: 50px"| If you missed the popup that lets you add an icon to your home screen during quick install this video will show you how to add the icon manually.
|}
 
==Extra Permissions for the iPhone==
 
{|
| {{#ev:youtube|Pr_xDujsBgU}}
|style="padding: 50px"| If you are using an iPhone and are stuck in a permissions loop this video explains how to add extra privileges needed for iPhones.
|}
<!--
==Video Tutorial==__NOTOC__
 
This video will step you through the process of setting up the new interface on your phone. This is video is for an Android phone but should work on an iPhone with Safari browser, iPhone notes below to help you locate the add to screen.
===English===
{{#ev:youtube|5IilyAQceMg}}
===Versión en español===
{{#ev:youtube|IuDJVxXDNhQ}}
===iPhone Notes===
Use the Safari Browser on the iPhone or make sure Location services are turned on for any other browser (Only Safari is on by default).
 
Getting the icon on your iPhone home screen is a little different. You are looking for a box with an up arrow. This may appear at the bottom of the screen before you enter your email, or there may be three dots at the bottom of the screen you need to select before the share box appears. Once located select the share box and scroll down to select 'Add to Home Screen'
 
[[File:SetupwithshareCircle.PNG|300px]]              [[File:AddToHomeScreen.PNG|300px]]
 
If this New Interface does not work for you feel free to use the Original Interface. Please send email to concierge@opencommons.org if you have any issues.
 
<!--
==Original Interface==
'''First time you use the system:''' Take a picture share it with email enter a subject that matches what you see and send it to incident@opencommons.org
'''First time you use the system:''' Take a picture share it with email enter a subject that matches what you see and send it to incident@opencommons.org


'''On Android'''
'''On Android'''
#Open the Camera app.
*Open the Camera app.
#Take a picture of what you see. [[File:Take photo.webp|border]]
*Take a picture of what you see.
#Tap the share icon (usually a stylized < with three dots or a set of connected dots) immediately after taking the photo or from your gallery. [[File:Share.webp|right]]
  [[File:Take photo.webp|border]]
#From the sharing options, select your email app (e.g., Gmail).[[File:Share2.webp|right]]
*Tap the share icon (usually a stylized < with three dots or a set of connected dots) immediately after taking the photo or from your gallery
#A new email will open with the picture attached.
  [[File:Share.webp|border]]
#In the "To" field, type incident@opencommons.org.
*From the sharing options, select your email app (e.g., Gmail).
#In the "Subject" line, write a brief, descriptive subject that matches the image content (e.g., "Fallen tree on highway," "Broken street lamp," "Graffiti on bus stop") use the key words at the bottom of this page if you want the incident reported. [[File:Send email.webp|right]]
  [[File:Share2.webp|border]]
#Tap the send icon (often a paper airplane). [[File:Add subject line.webp|right]]
*A new email will open with the picture attached.
*In the "To" field, type incident@opencommons.org.
*In the "Subject" line, write a brief, descriptive subject that matches the image content (e.g., "Fallen tree on highway," "Broken street lamp," "Graffiti on bus stop") use the key words at the bottom of this page if you want the incident reported.
  [[File:Send email.webp|border]]
*Tap the send icon (often a paper airplane).
  [[File:Add subject line.webp|border]]
 
 
 


'''On iPhone'''
'''On iPhone'''
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#A new email draft will appear with the photo attached.
#A new email draft will appear with the photo attached.
#In the "To" field, enter incident@opencommons.org.
#In the "To" field, enter incident@opencommons.org.
#In the "Subject" field, type a concise and accurate description of the image content (e.g., "Fallen tree," "Broken street lamp," "Graffiti on bus stop") use the key words at the bottom of this page if you want the incident reported.
#In the "Subject" field, type a concise and accurate description of the image content (e.g., "Camp blocking sidewalk", "Person sleeping in business doorway", "Graffiti on bus stop") use the key words at the bottom of this page if you want the incident reported.
#Tap the send icon (the paper airplane) in the top-right corner.
#Tap the send icon (the paper airplane) in the top-right corner.


Line 75: Line 119:
*Vehicle - 311
*Vehicle - 311
*Graffiti - 311
*Graffiti - 311
*Loiter
*Drug - PSRinfo
*Sleep
*Litter - 311
*Camp - 311
*Camp - 311
-->

Latest revision as of 09:35, March 21, 2026

Quick Start

PASS QR Code Scanning this QR code will open the app. Watch carefully for the 'Add to Home Screen' message to pop up. Before it goes away select it. If you miss it you can do this manually but is differs from phone to phone.

Using the App

Load video
YouTube
 This video explains how to use the app once it is installed on your phone

Manual Install

Load video
YouTube
 If the Quick Start did not work for you here is a manual install procedure.

Reviewing Incidents

Load video
YouTube
 Once you have submitted incidents this tutorial will show you where to see them online.

Home Screen Icon

Load video
YouTube
 If you missed the popup that lets you add an icon to your home screen during quick install this video will show you how to add the icon manually.

Extra Permissions for the iPhone

Load video
YouTube
 If you are using an iPhone and are stuck in a permissions loop this video explains how to add extra privileges needed for iPhones.
Retrieved from "https://hmis.opencommons.org/index.php?title=Incident_Reporting_Instructions&oldid=9793"