Incident Reporting Instructions: Difference between revisions

Revision as of 16:56, March 9, 2026

To Install the App on your Phone

Scan this QR code which will open the app. Watch carefully for the 'Add to Home Screen' message to pop up. Before it goes away select it. If you miss it you can do this manually but is differs from phone to phone.

PASS QR Code

New Interface

This video will step you through the process of setting up the new interface on your phone. This is video is for an Android phone but should work on an iPhone with Safari browser, iPhone notes below to help you locate the add to screen.

English

Spanish

iPhone Notes

Use the Safari Browser on the iPhone or make sure Location services are turned on for any other browser (Only Safari is on by default).

Getting the icon on your iPhone home screen is a little different. You are looking for a box with an up arrow. This may appear at the bottom of the screen before you enter your email, or there may be three dots at the bottom of the screen you need to select before the share box appears. Once located select the share box and scroll down to select 'Add to Home Screen'

If this New Interface does not work for you feel free to use the Original Interface. Please send email to concierge@opencommons.org if you have any issues.

Original Interface

First time you use the system: Take a picture share it with email enter a subject that matches what you see and send it to incident@opencommons.org

On Android

Open the Camera app.
Take a picture of what you see.

Tap the share icon (usually a stylized < with three dots or a set of connected dots) immediately after taking the photo or from your gallery

From the sharing options, select your email app (e.g., Gmail).

A new email will open with the picture attached.
In the "To" field, type incident@opencommons.org.
In the "Subject" line, write a brief, descriptive subject that matches the image content (e.g., "Fallen tree on highway," "Broken street lamp," "Graffiti on bus stop") use the key words at the bottom of this page if you want the incident reported.

Tap the send icon (often a paper airplane).

On iPhone

Open the Camera app.
Take a picture of what you see.
Tap the thumbnail of the picture in the bottom-left corner of the screen to open it.
Tap the share icon (a square with an upward-pointing arrow).
Make sure you send the Origional Size image not small, medium or large.
Scroll through the app icons and tap the Mail app.
A new email draft will appear with the photo attached.
In the "To" field, enter incident@opencommons.org.
In the "Subject" field, type a concise and accurate description of the image content (e.g., "Camp blocking sidewalk", "Person sleeping in business doorway", "Graffiti on bus stop") use the key words at the bottom of this page if you want the incident reported.
Tap the send icon (the paper airplane) in the top-right corner.

For subsequent uses: take the picture and share with the shortcut.